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Wal-Mart Pharmacy Complaint - Worse Customer Service I've seen!! (Store #3145) - prescription medication
Wal-Mart Pharmacy Complaint

Wal-Mart Pharmacy Complaint

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Worse Customer Service I've seen!! (Store #3145) - prescription medication


To Whom it May Concern,
I've been using your pharmacy located at your stor #3145 (101 Edgeley Blvd.Vaughan, ON. L4K 4Z4) for the last 6 years.
recently the customer service in this location has taken a nosedive and by far is one of the worse I've seen in any retail store, in Canada or abroad)
Here are some examples:
CS reps completely ignore the fact that there are customers waiting at the counter until you shout for help and even they notice the pretense of the customer they take their time to respond.
They are extremely rude and unprofessional. No greeting and help if you ask them about the drug you are taking.
I'd like to single out one of the technician as the one with the worse attitude and unprofessional behavior. Her name is Ella. In two ocasion when asked to help she just walked away and upon further questioning she indicated that she is busy and has other things to do. Her reply to my question That if I can speak with the manager she replied that she was tha manager and walked away.
I've tried to contact the district manager by calling the number posted on the wall but to no avail. It always go to the voice message which is full, therefore I cannot leave a message.
The incidents are not limited to the ones I mentioned above. I can go to details if I'm contacted.
You can contact me at: 416-890-4813
Regards


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