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Wal-Mart Pharmacy Complaint - Wal-Mart Phamacy Customer
Wal-Mart Pharmacy Complaint

Wal-Mart Pharmacy Complaint

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Wal-Mart Phamacy Customer


My husband is terminally ill & his drugs are very expensive. As of Oct. he went ito the catastrophic part of Medicare Part D. [His drugs for 2010 as of 10/31/10 are already $10,000]; When the clerk rang the bill up, she told me it would be $246.00--I did't have that with me so I have a Wal-Mart Credit Card to use for drugs only. I had to charge the medications. I told the clerk that was too high--would she check to see what was so expensive. I was told to go home & check it & if I found a problem to call my insurance & get something from them to bring back for a refund! When I checked I got 1 prescription that I was charged $147.00 for & 1 that I was charged $42.50 for--each ended up being $6.30. I called Wa-Mart immidately telling them they had made a mistake; I was told the girl would have to talk to the pharmacist & would call me back that evening. No phone call! When I got home the next day from work I had a message to call Wal-Mart; that I had a refund due me. I called them & I was told that my refund had been put on a Wal-Mart Gift Card--I told her I did not want a gift card--I wanted the $177.54 credited to my credit card--they refused--I either took the gift card or I guess I got nothing. I have not heard the words "we're sorry for the mistake"; we apologize for your inconvenience---nothing. They acted like I was a bother to them! I still tried to refuse the card; I was told to take it to the money store & cash it out & then go to Customer Service & pay it on the CC--remember this is their mistake!!!!!
I was so angry that I went straight to the Customer Service Manager who was very kind & tried to be helpful. I showed him the mistake & even his eyes got big.I told him I was told to cash it out--he said that could not be done. I told him I was not leaving the store w/o it being resolved. He called several more people who were suppose
to be Asst. Managers--no one came--I waited for 30 min. on someone to just come up front. The Customer Rep. person told the female who finally came why they were cashing the card out--she did not want to do it either. I threatened that I would be pulling approx. $12,000 worth of medicine from their store & that did not phase them. Again I was not given a apology of any kind from her. The only person at Wal-Mart that said several times I'm sorry was the Customer Service Manager who was trying to help me. My husband is on disability & terminally ill; I only work 24 hours a week so money is very tight for us. I just do not understand this type of customer treatment. This is not the only problem I have had with them--just the most costily. I did not want money on a gift card when I did not have the money to pay the cc with?


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